FAQs

  1. Order-related Questions

Q1.1 How do I place an order?

A1.1 Please browse our website and select the items you like, then click the “Add to Cart” button.After completing the payment steps, your order will be submitted.

 

Q1.2 How can I check the status of my order?

A1.2 You can log in to your account on our website and click on "My Orders" to check the status of your order. We will also notify you of order status updates via email.

 

Q1.3 How much will the shipping cost be?

A1.3 If your order is more than SR149, we will do free shipping. For orders below SR149, we will charge SR30 per order for standard shipping cost.

 

  1. Payment Questions

Q2.1 What payment options are available?

A2.1 We accept various payment methods, including credit cards, PayPal, Cash on Delivery. You can choose your preferred payment method during checkout.

 

Q2.2 Is payment secure?

A2.2 Yes, our payment system is encrypted to ensure the security of your personal and payment information. We do not store your payment details.

 

  1. Return and Exchange Policy

Q3.1 How can I return or exchange an item?

A3.1 If you are not satisfied with your purchase, you can contact our customer support team within 15 days to request a return or exchange. Please make sure the item is unused and in its original packaging.

Q3.2 How long does it take to process a refund?

A3.2 Once we receive the return and confirm its good condition, we will process the refund within 5-10 business days.

 

  1. Sizing and Size Guide

Q4.1 How do I choose the right size?

A4.1 Please refer to our size table, which provides detailed data to help you select the right size.

 

 

  1. Contact Us

Q5.1 How can I contact the customer support team?

A5.1 You can contact our customer support team anytime via email service@xnovas.com or phone +8613640870852